Analysis of the retention rate of the Outreachy program in OpenStack

Mentoring is one of those activities key in any open source communities as well as in any other environment such as internally at companies. The new edition of the OpenStack gender report [to be published], produced by Intel and Bitergia, has focused specifically on those programs that help newcomers and filling the existing knowledge gap.

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Improving customer care with a community perspective

Bitergia is providing services to many open source related companies and organizations, but one of the core aims has been always to provide something useful for the communities of those companies and organizations. So, how could we involve these communities in our customer care services?

First of all, let’s check what we are giving to our customers:

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