Improving customer care with a community perspective

Bitergia is providing services to many open source related companies and organizations, but one of the core aims has been always to provide something useful for the communities of those companies and organizations. So, how could we involve these communities in our customer care services?

First of all, let’s check what we are giving to our customers:

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CHAOSS has been released. And GrimoireLab is part of it!

Today is an important milestone for GrimoireLab. Our little project has joined the set of The Linux Foundation projects to help open source ecosystems development. That Metrics Grimoire rewriting we started two years ago, to make easier for OSS projects and community managers to analyze software communities and development processes, has become part of a big family.

During Open Source Summit North America opening keynotes, Jim Zemlin, The Linux Foundation executive director, has presented CHAOSS (Community Health Analytics Open Source Software).

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Something big is coming! Join us in the Open Source Summit in Los Angeles

Last year we missed the LinuxCon North America, but this won’t happen again for the Open Source Summit in Los Angeles. There’ll be an important announcement for Grimoire Lab during Monday’s keynotes.

Sadly, you’ll need to join us there, follow the streaming, wait for the press release or join the new Grimoire Lab mailing list to get some news in advance…

But, there are not one but several more things related with Bitergia and Grimoire Lab happening during the Open Source Summit North America:

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4 Problems you might have doing open source in your company and how to solve them

North Bridge and Black Duck published last January their 2016 Future of Open Source Survey Results with a lot of interesting conclusions. Maybe the biggest one it’s that Open Source continue gaining force inside the IT business, but its management is chaotic because the lack of  process.

Most common problems related on the survey were:

  • Nearly 50% of companies have not formal policy and process for selecting and approving open source code.
  • One of the major problems of that is security. 47% don’t have a formal process in place to track the code and only 19% of vulnerabilities are detected and fixed automatically.
  • Nearly 1/3 has no process for identifying tracking or solving known open source vulnerabilities.
  • Over 1/2 companies has no responsible to identify and tracking remediation.

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